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I can't send files. "Error creating transfer. Please try again."

I can't send files. "Error creating transfer. Please try again."

Barrybl4ck
New member | Level 2

Every single time I try to send files from my dropbox to someone else, the message "Error creating transfer. Please try again." appears.

 

So I thought it was the file size, Nope. Same message even with a 1gb transfer attempt.

I tried turn on and off my computer, nothing.

Tried clearing my data and cookies, Nothing.

 

EVEN TRIED SENDING IT USING MY PHONE, NOTHING.

 

WHAT IS GOING ON? WHY CAN I NOT SEND ANYTHING? THIS IS FOR MY COMPANY!

2 Replies 2

Barrybl4ck
New member | Level 2

Screenshot 2024-05-18 140404.pngThis is really annoying and stressful, I honestly don't see myself using this platform after this.

Megan
Dropbox Staff

Hey @Barrybl4ck, let's jump right into this! 

 

When did you first notice this behavior?

 

Also, would you mind checking your plan page, and let me know the subscription you're currently using? Does this happen with all file types? 

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Barrybl4ck New member | Level 2
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