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I can't upload new pictures from my camera to my computer

I can't upload new pictures from my camera to my computer

BOBO2647
Explorer | Level 3

I can no longer upload new pictures from my camera to my HP desktop. WHY ????

I have used dropbox for serveral years and not paid one cent.

Do I now have to pay ???

5 Replies 5

Walter
Dropbox Staff

Hey there @BOBO2647, sorry to hear you're having issues with this.

 

Have you by any chance gone through the troubleshooting steps outlined in this Help Center article?

 

Also, can you please let me know if you're using the desktop app to do this or the website perhaps?

 

If you get a specific error, I'd appreciate a screenshot too.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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BOBO2647
Explorer | Level 3

Many thanks for your reply. 

 

My computer is an HP desktop. I have uploaded pictures for the last 8-10 years without a hitch and not paid any money to Dropbox.

 

Now, I cannot upload anything ??? 

 

Do I now have to pay Dropbox ???

 

Jay
Dropbox Staff

Hi @BOBO2647, could you clarify what error you're getting that is preventing you from uploading images to your account?

 

Any other info or screenshots would be helpful.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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BOBO2647
Explorer | Level 3

I do not get an error message; it simply does not upload and nothing happens ???

Walter
Dropbox Staff

Could you send us a screenshot of the app's exact status as shown in your system tray at the moment @BOBO2647 

 

This will help us assist further. 


Also, are you able to upload your files normally through a web browser?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    BOBO2647 Explorer | Level 3
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    Jay Dropbox Staff
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