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I cannot upload new Word documents

I cannot upload new Word documents

mattjackson
Explorer | Level 3
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I cannot upload word documents that i have made/amended recently.

Old files on my computer will still upload as normal but nothing happens when i try to add a more recent file.

any ideas? is there something in my word settings that may have changed?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
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Hey @mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

 

Could you try reinstalling it and let us know how it goes?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Hannah
Dropbox Staff
Go to solution

Hey @mattjackson, thanks for joining our Community and happy Friday!

 

Can you please give us some more info on your issue?

 

How are you trying to upload the files? Through our website? And if so, are you using the upload button or drag & drop?

 

Or are you perhaps using the Dropbox desktop app/mobile app?

 

Any additional info would be really helpful.

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mattjackson
Explorer | Level 3
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Hi Hannah, I am trying to upload them via drag and drop on the desktop app.

Hannah
Dropbox Staff
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Thanks for the update here, Matt!

 

Hmm, what is the sync status of the Dropbox application now?

 

You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mattjackson
Explorer | Level 3
Go to solution

Nothing happens when I hover the mouse over the dropbox icon.

Walter
Dropbox Staff
Go to solution

Hey @mattjackson, sorry to jump in, but I just wanted to mention that it sounds like the desktop app on your computer is not running/syncing normally.

 

Could you try reinstalling it and let us know how it goes?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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mattjackson
Explorer | Level 3
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yes that seems to have worked.

Thanks very much.

Walter
Dropbox Staff
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No biggie @mattjackson - I'm just glad to hear you're back up and running.

 

See you around and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Walter Dropbox Staff
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    mattjackson Explorer | Level 3
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    Hannah Dropbox Staff
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