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I'm having trouble with Explorer being slow

I'm having trouble with Explorer being slow

prquinn
Helpful | Level 6
Go to solution

Dropbox files are opening VERY slowly in windows explorer (ie takes about 2 minutes to open a file). The beta version 90.3.292 had installed several days ago so in case that was the issue, I turned off beta, uninstalled and reinstalled version 89.4.278. Files in the desktop version open just fine now, but not in windows explorer. I prefer using the "old" way (windows explorer) because I feel it's easier to manipulate files and folders. Suggestions?

1 Accepted Solution

Accepted Solutions

prquinn
Helpful | Level 6
Go to solution

The issue is resolved. I did a system restore to a date before the beta version (90.3.292) installed, so I'm all set. Just an fyi, the version (89.4.278) after the restore is the same as I downloaded when I uninstalled the beta version (I hovered over the icon to be sure).

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5 Replies 5

Lusil
Dropbox Staff
Go to solution

Hi there @prquinn, thanks for reaching out to us. Let's see what we can find. 

As a first step, could you check if there's a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains?

Have you also tried rebooting your computer? Maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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prquinn
Helpful | Level 6
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Nothing seems to be blocking traffic, and yes, I've rebooted several times.

Lusil
Dropbox Staff
Go to solution

Thanks for checking that out for me, @prquinn.

Could you also send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's next to your computer's clock?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

prquinn
Helpful | Level 6
Go to solution

The issue is resolved. I did a system restore to a date before the beta version (90.3.292) installed, so I'm all set. Just an fyi, the version (89.4.278) after the restore is the same as I downloaded when I uninstalled the beta version (I hovered over the icon to be sure).

Lusil
Dropbox Staff
Go to solution

That's great to hear, @prquinn! I'm glad that you were able to resolve this in the end. 

If anything else pops up in the future, you know where to find us. 

In the meantime, have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropbox Staff
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    prquinn Helpful | Level 6
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