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Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

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Re: Unable to upload files

I'm unable to upload files through a web browser as I'm getting an error. Can you help?

MariaG71
Helpful | Level 5
Go to solution

Hello, I have been trying to upload files to the dropbox since this morning, but the procedure is not successful; the system talks about "connection problems", but obviously the connection is there (otherwise I couldn't even access dropobx!). It's not even a space issue, because my dropbox is almost empty. What can I do? Thank you.

11.JPG

 

1 Accepted Solution

Accepted Solutions

MariaG71
Helpful | Level 5
Go to solution
Hi Jay, thank you for the suggestions.I had previously used both Firefox and Internet Explorer, but the problem was still present. Yesterday, without any modification, everything started working again. It was, probably, a temporary outage. Thank you very much for helping. ☺️

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3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @MariaG71, thanks for posting on the Community!

 

Could you try switching browsers to see if this helps?

 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MariaG71
Helpful | Level 5
Go to solution
Hi Jay, thank you for the suggestions.I had previously used both Firefox and Internet Explorer, but the problem was still present. Yesterday, without any modification, everything started working again. It was, probably, a temporary outage. Thank you very much for helping. ☺️

Jay
Dropbox Staff
Go to solution

No worries, glad to hear it's working normally now, @MariaG71.

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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