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We’ve covered lots of big life moments in our ‘How we use Dropbox’ series - and now we even have some tips on how you can use Dropbox to keep the planning of a wedding as easy and as painless as possible over here.

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Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

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I need help with deleting a shared link. Can you help?

Re: Help deleting link

Rich
Super User II

Is there any way to track down the account that posted the link?

No, there isn't. You can try asking Support. No one here will be able to help you any further.

Re: Help deleting link

juanperez22 p.
New member | Level 1

Thank you very much Ricard, however nobody answers me back in Support I wrote them the 27/09 and still havent receive a reply.

In the worst scenario, would you recomend me talking to the police or any other instituion in order to try to delete the link?

Thanks!

 

Re: Help deleting link

Mark
Super User II

If the file is active and it is not in your account then it is not your video, it is somebody elses. 

Unfortunately nobody here can help. All you can do is contact support. Note as well that the 27th is only 2 working days - the turn around is usually 3 days for paying users. So, if you are a free user it is much longer than this. 

Unless the link is illegal I doubt very much you can do anything via the law and you just need to keep in contact with Dropbox.


 


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Re: Help deleting link

juanperez22 p.
New member | Level 1

Hi,

Isnt there any to delete the link in that case? Its just going to be in the internet for ever?

Re: Help deleting link

Mark
Super User II

The owner of the link needs to do so. 

Sadly thats the downside of the internet. You have no physical control of what other people upload. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    juanperez22 p. New member | Level 1
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    Rich Super User II
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