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I was sent a folder, but I can't access the files inside

I was sent a folder, but I can't access the files inside

colester1219
New member | Level 2

I have a folder that has been sent to me. None of the files are in the folder on my end but the person that sent them can see them. What should I do to resolve this issue?

5 Replies 5

Hannah
Dropbox Staff

Hey @colester1219, thanks for joining our Community.

 

Can you give us a bit more info on how this person shared the folder with you?

 

And are you having this issue on our website, or your local Dropbox folder?

 

Are the files available to you, if you access the folder from this page?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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colester1219
New member | Level 2
He was able to share it from his Dropbox and I tried to view it via web & app. I have access to the folder but the files aren’t there. I asked the person that sent the folder to me, and he said he can see the files inside the folder.

Megan
Dropbox Staff

Hi @colester1219, you mentioned that he can see the files inside the folder. Can you make sure that you're both checking your individual accounts online, and not the app? 

 

We want to exclude any syncing errors from his or your device, to the web, in order to narrow the situation. Therefore, it's possible that he added the files in his local Dropbox folder, on his computer and they haven't yet synced. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SD-TX
New member | Level 2

Im having trouble accessing a shared file.  I receive emails notifying me of file updates and I select that file

via email and i cant get in?

Rich
Super User II

@SD-TX wrote:

Im having trouble accessing a shared file.  I receive emails notifying me of file updates and I select that file via email and i cant get in?


What does it say when you try? Can you provide a screenshot? If so, be sure to mask any private information.

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Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    SD-TX New member | Level 2
  • User avatar
    Megan Dropbox Staff
  • User avatar
    colester1219 New member | Level 2
  • User avatar
    Hannah Dropbox Staff
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