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Issue attaching file to an email on Windows 10

Issue attaching file to an email on Windows 10

mplRealEstateInc
Explorer | Level 4

Hello everyone,

 

I'm on my Win10 desktop and all of a sudden, since today, I can no longer attach files to my emails (gmail on Chrome). I had to go to my S10+ phone to add the files to the email I wanted to send.

 

On Windows, when I click the paperclip icon to attach a file, Dropbox appears as usual, then disappears before I can search for the file I want to add!

 

Thanks in advance for your help!

 

1 Accepted Solution

Accepted Solutions

Re: Issue attaching file to an email on Windows 10

Hannah
Dropboxer
Thanks for the update here, Marie!

Happy to see that it works, even for reasons unknown. 🙂 

If you need anything else, make sure to give us a shout.

Happy new year!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Re: Issue attaching file to an email on Windows 10

Hannah
Dropboxer
Hey @mplRealEstateInc, thanks for bringing this to our attention.

If you haven't already, can you please restart your computer, to see if that helps?

Also, make sure you clear Chrome's cache and try again.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Issue attaching file to an email on Windows 10

mplRealEstateInc
Explorer | Level 4

Hi Hannah,

 

Thanks for replying to my query.

 

Everything was working fine on my S10+ and on my laptop, so I figured it was my desktop acting up - I've had issues with Chrome before. I rebooted and it didn't help. The next day, for some obscure reason, everything was back to normal on my desktop - I used to be very technical (no longer, but I still manage quite well), yet things like this baffle me.... At least, it's all working well now!

 

Have a great day and Happy New Year to you!

 

Marie Paule

 

Re: Issue attaching file to an email on Windows 10

Hannah
Dropboxer
Thanks for the update here, Marie!

Happy to see that it works, even for reasons unknown. 🙂 

If you need anything else, make sure to give us a shout.

Happy new year!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Issue attaching file to an email on Windows 10

mplRealEstateInc
Explorer | Level 4

Thanks Hanna 🤗

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    mplRealEstateInc Explorer | Level 4
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    Hannah Dropboxer
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