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Issue with synchronization

Issue with synchronization

Laure Jd
Helpful | Level 6
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Hello,

 

I've had a new computer for a few months so I installed Dropbox on this new computer but since then my files haven't synchronized properly. I always have over 1,000 files to be synced. I have tried a few things after reading some forums but it is still not working (I don't remember what I tried to do, it was a couple of months ago). I also have One Drive that I use for work so there might be a conflict but I didn't have this issue on my previous computer.

Should I reinstall my Dropbox? I shouldn't lose anything, right?

 

Many thanks in advance,

Laure

1 Accepted Solution

Accepted Solutions

Laure Jd
Helpful | Level 6
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Hi @Megan,

 

In the end I uninstalled Dropbox completely and installed it from scratch and everything has now synchronized 🙂

 

Thank you all for your help,

 

Laure

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9 Replies 9

Nancy
Dropbox Staff
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Hi @Laure Jd, and thanks for posting on the forum!

 

As a start, can you let me know what’s the app version of your Dropbox app? 

 

Also, is there any chance that your desktop app’s trying to sync a large amount of files, in general? Its performance may be affected if you’re trying to sync more than 300k files. 

 

Keep me posted.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Laure Jd
Helpful | Level 6
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Hi Nancy,

 

Many thanks for your reply. 

I downloaded Dropbox from the website, but I don't have the app. I hope it helps.

 

I don't think there are too many files, and I had never had this issue before. I don't think it should be an issue.

 

Best,

Laure

Hannah
Dropbox Staff
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Sorry to jump in here, @Laure Jd!

 

You mentioned that you installed Dropbox, but that you don't have the app? Did you uninstall it from your computer?

 

If not, the app should still be installed, and it might still be trying to sync your files.

 

Do you see a small Dropbox icon in your system tray/menu bar

 

If you do, can you please hover your mouse over it, to see the sync status and version of the app?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Laure Jd
Helpful | Level 6
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Hi @Hannah,

 

Oh ok, sorry, yes I still have Dropbox.

I can see "Dropbox 155.4.5495", "Indexing 1,447 files".

Many thanks,

Laure

Megan
Dropbox Staff
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Hey @Laure Jd, there's a new version of the app that has been released. 

 

Can you do a quick re-install, please? Also, do you see the number decrease at all? 


Megan
Community Moderator @ Dropbox
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Laure Jd
Helpful | Level 6
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Hi @Megan,

 

I downloaded the version you suggested (quick re-install) but I still have 1,334 files syncing...

 

Thanks,

Laure

Megan
Dropbox Staff
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Hi @Laure Jd, could you send me a screenshot of the number of files you see there? 

 

Let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Laure Jd
Helpful | Level 6
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Hi @Megan,

 

In the end I uninstalled Dropbox completely and installed it from scratch and everything has now synchronized 🙂

 

Thank you all for your help,

 

Laure

Megan
Dropbox Staff
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Amazing job, Laure! 

 

I'm happy everything is back on track. If you need anything else, let me know. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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