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Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

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Re: Can't get drobox to work and support page doesn't load

Issues with website functionality

BR DRONES
New member | Level 2

Links not working to create a new folder. Tried safari, and chrome. Is site down?

61 Replies 61

echenberg
Explorer | Level 4

Same problem today.  Dropbox site unresponsive. I am trying to contact help because I received notice that 40000 files will be deleted.  I CANNOT CONTACT SUPPORT SINCE ONLINE SITE IS UNRESPONSIVE

Awilson1
New member | Level 2

Having the same issue....Nothing is responding once I log onto Dropbox. Very frustrating!

axis3d
New member | Level 2

As of just now (3:18 eastern standard time), it just started working again.  I hope it's fixed for good.

adornoskitty
New member | Level 2

Dropbox website seems frozen. There is a hidden cookie banner that prevents me from doing anything on various parts of the website. The only way I can get parts of it to function are to inspect the site and remove the offending code. 

Ron24
New member | Level 2

Is anyone else having issues with Dropbox today. I can login but can't access anything. I get a popup that obscures everything and I can not find a way to make it go away.

 

SerenityNow
New member | Level 2

I cannot click on an App in the App Console, https://www.dropbox.com/developers/apps?_tk=pilot_lp&_ad=topbar4&_camp=myapps

The links are not responsive.  Nothing happens.

 

Same issue in Chrome and Firefox.  Tons of errors in the console about js files not getting loaded.

 

Even the support ticket would not load.

 

I'm sure it will get fixed but I just started working with dropbox and nothing works or is easy it seems.

Greg-DB
Dropbox Staff

There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.

Martha26
Explorer | Level 3

I am having the same problem. Trying to get help and the live chat button is dead as well as the email. I already cleared my cache and still nothing.

Marc Serre
New member | Level 2

Today, DB does not let my client access my shared files. On the assistance page, buttons are not active. 
What is going on ?

 

HF5
Explorer | Level 3

When I click to create a transfer nothing on the page allowed to be click on. It's like the entire page is an image. I change browsers cleared cache nothing is helping. 

Need more support?