Re: Job reached maximum retry attempts

jolkadre · ‎04-07-2018

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".

How I can fix it?

ronapaul · ‎05-22-2018

Well guys, whatever it is that you did seems to have resolved the problem for me at least. No problem with PDFs downloading either.

thanks

DIANE C.14 · ‎05-22-2018

Mine seems to be working now. PDF's save and open properly for me.

azepeda · ‎05-22-2018

Mine is finally working now as well! Thanks!

jhumn · ‎05-22-2018

I've noticed that the Word document is working. Haven't tested PDF, but relieved to see others are confirming that the problem is solved. I'll tryi it later.

Thanks

jhumn · ‎05-22-2018

Well. .. . actually it is not totally resolved.

When I tried to download one file at a time, it works.

But when I tried to save muliple files by using the Dropbox icon on the upper rigth corner of the gmail messate, I got the same error message.

Sigh. . .

jhumn · ‎05-22-2018

To my dsmay, I still get the error message when I tried to save the PDF file to my dropbox. I know some others in this community said their problems are resolved. Not for me. . . .

Walter · ‎05-23-2018

Hey there @jhumn!

Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get?

Another thing you could here would be to clear your browser's cache and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the Gmail for Chrome plug-in.

Let me know how this goes and we'll take it from there. Thanks in advance!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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gcorvin · ‎05-24-2018

Not fixed. Here's the new error message:

We experienced an issue saving your files. Please reload your webpage. If the problem persists, please contact Dropbox support.

jhumn · ‎05-24-2018

I tested today and it's working.

Both PDF and Word documents saved.

Multiple documents saved with one click of the upper right corner dropbox icon.

Thanks !!

kathleenjaynes · ‎05-24-2018

I'm able to save email attachments now - thank you! One feature that used to be there and isn't anymore is the program would remember the last 2 or 3 folders that I'd saved to so you could just click on a recent folder. It would be great to have this feature back as it would be a great time-saver. Thank you!