Job reached maximum retry attempts

[jolkadre]

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". 

How I can fix it?

[Walter]

Hey there @gcorvin , @jhumn and @kathleenjaynes thanks for keeping us posted!

@gcorvin Is this still happening for you? Could you please send a screenshot of the error you get in order to have a further look into this as I think this is not totally related to the issue mentioned on this thread? 

@jhumn & @kathleenjaynes: Glad to hear this was resolved for you guys - thanks for letting me know.  

As per remembering the last save location while using the Gmail integration on Chrome to save email attachements - I'm not sure this is handled by us but I'll make sure to pass your comments to the team. Thanks for your feedback!

Have a lovely day @ all! 

Thanks!

[JewelsW]

Hooray! Success from my end, anyway, on saving both a pdf file and Excel file to Dropbox directly from Gmail (on 5/22/18). How refreshing and heartening it is to have an issue fixed due to conversations on a forum like this! Thank you for listening and being so responsive. Go, Dropbox!

[tiger2]

Problem solved. This is terrific!! Both PDF and Excel save to my Gmail successfully.

Thank you!

[gcorvin]

hi!  heres a screenshot of the new error message im getting.  i agree this may be something different than the original post (since its a different error message)  thanks for your help

[gcorvin]

quick update.  im actually only getting that error message if i try to save pdf files sent to me before the last "fix"  new emailed pdf files seem to be saving fine, so i think im in good shape too.  odd issue, but no big deal.  thanks!

[Walter]

Hey all - thank you for your kind updates - much appreciated. 

@gcorvin - Thank you for keeping me posted and I am glad to hear that you were able to work this out in the end. If this persists and gets out of hand, you can always log a ticket with our Support team so we would be able to troubleshoot with all of our tools available. 

Thanks again and have a marvelous week ahead everybody! 

[gcorvin]

UNfortunately I spoke too soon.  Have started getting htis new error message again (screenshot attached)   can you help?  Thanks.

[Walter]

Apologies for the late response @gcorvin - are you still having this issue?

Have you tried clearing your Chrome's cache yet? Does this persist for other files as well and/or if you try from another location or a different network? 

Let me know what you find and we'll take it from there. Thank you! 

[gcorvin]

Sadly yes.  Have cleared cache but still happening on two desktops in 2 locations (different networks).  Also uninstalled/reinstalled the extension with no luck.  Odd thing, however, is that it doesn't happen every time (i.e. occasionally file will save).  Seems to be only with pdf's, but not sure of that yet.

[Walter]

Thanks for kindly updating me on the matter - sorry to hear this persists for you @gcorvin. 

As I see you are in direct communication with a higher level of technicians via ticket, the best route here would be to get back to them directly through the same email chain when you get the chance to reproduce the behavior at hand ( as this would greatly help our investigation). 

In order to expedite matters, I raised your support priority internally & I’ve notified our team specialist on your comments here as well. Please reply to them with all the relevant information so we can have a more in-depth look into this and hopefully reach a resolution.

Thank you and enjoy the rest of your day!