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MacOS Beta: Stuck on Indexing after switch

MacOS Beta: Stuck on Indexing after switch

rileybeebs
Explorer | Level 4

Since the beta install completed on my machine 8 days Dropbox has been stuck on indexing. I have restarted Dropbox twice. I have also restarted the machine twice. Thoughts? I do not see any errors. I have a selective sync on my work machine which only has 1 folder which is not a lot of data. Thanks

12 Replies 12

Nancy
Dropbox Staff

Thanks for posting on our forum, @rileybeebs!

 

When saying that your Dropbox app is stuck indexing on your device, does it show a specific number of files indexing or are there no details showing? 

 

If you click on the small Dropbox icon in your menu bar and then, select "Sync history”, are you seeing something more?

 

Keep me updated.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Chris_Hope
Explorer | Level 3

I also have this stuck on indexing problem, I currently can't make any of my files offline or edit from the new location..
I have to download them from dropbox.com .. I have 2.5 TB of files stuck in limbo. I

've checked the sync history as you suggested above and it's showing the last few files that I edited before I updated dropbox to the new location no clues that it has indexed anything.

Here's an extra bit of info if its relevant - Yesterday I added a drive to backup on a different machine, which didn't finish backing up before I closed the session - maybe this is something to do with it ? Also, I have not yet setup the other machine to move the location in Beta as I have this one

Megan
Dropbox Staff

Hi @Chris_Hope, welcome to our Community! 

 

Now, let's jump straight into this, and check a few things. Can you check the app's precise syncing status, along with the version you're using, and let me know more? You can find the version by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi. 

 

Also, how long is the app stuck in this syncing limbo?

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Chris_Hope
Explorer | Level 3

Hi Megan ,
Thanks !

The syncing status says indexing and the progress bar shows that it's only just started.. it's been stuck on 286,533 files for 12+ hours

The version i'm on is 172.3.7467 which is the up-to-date version as far as I can tell.. 
It's been stuck like this for 12-14 hours and connected to working internet for that time..the sync history and activity has'nt changed and is showing filed i edited 16 hours ago before I initiated the move.

I'm on MacOS 12.6.4

Thanks 

Chris 


Megan
Dropbox Staff

Thank you so much for all of your info @Chris_Hope

 

Could you follow the steps that I provided about a similar issue, in this thread, and let me know if this changes things at all? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Chris_Hope
Explorer | Level 3

Hi Megan,

I went through the suggestions and as part of this process uninstalled and re-installed dropbox - Now dropbox won't start.  I have checked the permissions are set properly in system preferences I have rebooted and still it will not start. It times out and gives me an error message and some info for support..

 

what to try now ?

 

Thanks 

 

Chris

Walter
Dropbox Staff

Hey @Chris_Hope, sorry to jump in here, but could you click on the blue hyperlink in your error message and send us the full error log so that we can have a better look? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Chris_Hope
Explorer | Level 3

Hi @Walter ,

No problem, here you go..  


bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: fcfc0543-42fc-540f-95a8-54040dc3ec29
pid: 1162
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='HOPESTAR', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chris Hope', pw_dir='/Users/HOPESTAR', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='HOPESTAR', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Chris Hope', pw_dir='/Users/HOPESTAR', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'HOPESTARadmin', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'HOPESTARadmin', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/HOPESTAR'
appdata: '/Users/HOPESTAR/.dropbox/instance1'
real_path='/Users/HOPESTAR/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/HOPESTAR/Library/CloudStorage/Dropbox'
real_path='/Users/HOPESTAR/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/dj/91kmxp397vxbssxgvjbmglvw0000gn/T'
real_path='/private/var/folders/dj/91kmxp397vxbssxgvjbmglvw0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/902f6922-0439-4725-b53d-c275319be4ca." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/902f6922-0439-4725-b53d-c275319be4ca.}

rileybeebs
Explorer | Level 4

Thanks. No number is showing. And the sync history only has 8 items that were just after the beta install.

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    Walter Dropbox Staff
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    rileybeebs Explorer | Level 4
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    Nancy Dropbox Staff
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    Chris_Hope Explorer | Level 3
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