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Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

randy123
Explorer | Level 3

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

As a last step: have you tried an advanced re-install using these steps @randy123?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

16 Replies 16

Rich
Super User II

@randy123 wrote:

smart sync doesn't show up in my settings or on my dropdown menus on my new computer.


It hasn't been called Smart Sync for a while now. When you right-click on a file or folder in your Dropbox folder, look for Make available offline and Make online-only.

randy123
Explorer | Level 3

I get none of those options. Make available offline and Make online-only are not options in my sync settings either, but are on my other computer.

Rich
Super User II

@randy123 wrote:

I get none of those options. Make available offline and Make online-only are not options in my sync settings either, but are on my other computer.


What version of Dropbox are you running? Have you tried a reinstall yet? Can you provide a screenshot of the options that you do get?

randy123
Explorer | Level 3

v.200.4.7134 i have the essentials package which is supposed to be professional +

Screenshot 2024-06-10 135112.jpg

Screenshot 2024-06-10 165332.png

 

randy123
Explorer | Level 3

Yes, i've reinstalled and restarted a bunch of times. Tried deleting everything and restarting. tried reinstalling over itself. tried logging out and in.

randy123
Explorer | Level 3

Walter
Dropbox Staff

Hey @randy123 - could you clarify if the desktop app is up to date or still syncing in your taskbar? 

 

Also, how long has it been since you first installed the app on this machine? Did you do it with admin privileges


Walter
Community Moderator @ Dropbox
dropbox.com/support


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randy123
Explorer | Level 3

The dropbox app was installed this morning on my new work computer. I spent most of the day with our IT specialist. He installed it and didn't seem to think the issue was on his side, considering my old computer, installed in the same way, was sitting beside us, working just fine 😞 I only select sync'd a few folders and the dropbox is currently 'up to date'

Hannah
Dropbox Staff

I hope it's okay for me to jump in, @randy123!

 

Can you check this page, to make sure that the "Dropbox system extension" setting is set to "on"?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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