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Missing 'Copy Dropbox link' option in Windows

Missing 'Copy Dropbox link' option in Windows

Jamie E.4
Helpful | Level 5

It seems Dropbox just did a significant automatic update on my Windows laptop. I have now lost the option to right click on a file in Windows Explorer then select Dropbox> Copy Dropbox link. The only option now showing under the Dropbox submenu is "Send a copy (business)". I use the copy Dropbox link option multiple times a day and wondering if there is a way to get that option back. My current workaround is to login to the Browser version and get the link from there but that's many extra steps and slows me down. Here's a video: [removed]

1 Accepted Solution

Accepted Solutions

Jamie E.4
Helpful | Level 5

Judy, we received the same issue after the update that was kind of forced on us. We found that deleting and reinstalling the Dropbox application resolved the issue. Dropbox were not helpful in their responses to my ticket and erased a video we made showing the problem without bothering to watch it. 

View solution in original post

8 Replies 8

Walter
Dropbox Staff

Hi there @Jamie E.4, sorry to hear about this.

 

Can you please clarify your device's OS version and the version and status of the desktop app installed there as well? 

 

If you could also send us a screenshot of the options you get when you right click on the files inside your Dropbox folder, I'd appreciate it. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Jamie E.4
Helpful | Level 5

I am using Windows 11 version 22H2. The dropbox version is 184.4.6543. I can't get a screenshot with the options showing as it doesn't capture the popup screens. I do show those options in the original video I shared with the ticket though. Here it is again: [removed]

 

 

Hannah
Dropbox Staff

Hey @Jamie E.4, I've removed your links to avoid unnecessary traffic in your account, from people clicking on them.

 

We can't really open your links, to be honest, so would it be possible to just right click on a file and send us a screenshot of the options?

 

And can you also elaborate on the pop up screens you mentioned?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Jamie E.4
Helpful | Level 5

The pop up screen I'm referring to is the options when you right click on the file you want to share. I had to reinstall Dropbox and that resolved the issue. The now corrected popup has a "Dropbox" option and the suboptions of that are: 

Share

View in Dropbox

Send a copy

Copy Dropbox link

Make online only 

Version history

 

Honestly the help here is anything but. I provided a video showing the issue and you erased it. Why would you not view it or save it before you did that. 

At the same time this week you've rolled out pointless changes that change the exising functionality we rely on. Most notable is that the file path of our files has changed with everything now being in a "[Removed as per Community Guidelines]" subfolder. Why you felt the need to change the existing setup rather than provide new options is beyond me. We are now evaluating your product and expect to move to OneDrive for free in the coming months. We've been a business customer for around 10 years. 

 

Jay
Dropbox Staff

Hi @Jamie E.4, it sounds like you're on a Dropbox Business team, that recently went though this change.

 

We appreciate your feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Judy - Vivid Visions
Explorer | Level 3

I just upgraded to Dropbox Business when I got a new PC about a month ago. Now when I try to share through my PC a link to a file in that is in Dropbox, I only get the option to Transfer the file. I see no option to share the link. My purpose is to make the file/folder viewable. I don't want to transfer a copy of the files/folders.  Is there a setting I am missing?  Thanks!

Judy

Hannah
Dropbox Staff

Hey @Judy - Vivid Visions, thanks for bringing this to our attention.

 

Are you missing other Dropbox right-click options or just the 'copy link' one?

 

What's the sync status and version of the Dropbox app as it appears when you hover over your Dropbox icon?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Jamie E.4
Helpful | Level 5

Judy, we received the same issue after the update that was kind of forced on us. We found that deleting and reinstalling the Dropbox application resolved the issue. Dropbox were not helpful in their responses to my ticket and erased a video we made showing the problem without bothering to watch it. 

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    Jamie E.4 Helpful | Level 5
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    Hannah Dropbox Staff
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    Judy - Vivid Visions Explorer | Level 3
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    Jay Dropbox Staff
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