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My DB stopped syncing due to exceeded 2GB basic plan. I have extra 8GB bonus space. Why stop sync?

My DB stopped syncing due to exceeded 2GB basic plan. I have extra 8GB bonus space. Why stop sync?

skyip
Explorer | Level 3
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My DB stopped syncing due to exceeded 2GB basic plan. I have extra 8GB bonus space. Why stop syncing even though I still have plenty of space available? 

My current storage statistic:
Dropbox Basic
3.34 GB of 10 GB used
1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Those notifications are from 2022, not 2023, so they don't apply. 

 

If your account was overquota, there would be a red banner at the top of the screen saying so.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @skyip, thanks for bringing this to our attention.

 

The Dropbox desktop application shouldn't stop syncing if you are underquota. 

 

Are you seeing this on the Dropbox site or the Dropbox desktop application? Could you attach a screenshot showing this message you're seeing?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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skyip
Explorer | Level 3
Go to solution

This statistic shows on my DB site:

skyip_1-1691654899107.png

The statistic shows there is only 3.34GB of 10GB used:

skyip_0-1691654753862.png

However, the sync stopped with the following notifications:

skyip_2-1691654982064.png

 

 

Jay
Dropbox Staff
Go to solution

Those notifications are from 2022, not 2023, so they don't apply. 

 

If your account was overquota, there would be a red banner at the top of the screen saying so.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

skyip
Explorer | Level 3
Go to solution

Somehow it is working now.

Thanks.

Jay
Dropbox Staff
Go to solution

Glad to hear it's working now. Enjoy the remainder of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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