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My desktop app doesn't sync new files I add to the Dropbox folder

My desktop app doesn't sync new files I add to the Dropbox folder

jackybe67
Helpful | Level 6
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Since a vew days my Dropbox isn't syncing automaticly anymore when i drag files into the folder. I have to suspence dropbox and reactivate again to start the sync. Tried uninstalling Dropbox but nothing works.

1 Accepted Solution

Accepted Solutions

jackybe67
Helpful | Level 6
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I erased my external drive and synced everything again. Everything is working now.

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11 Replies 11

Nancy
Dropbox Staff
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Hi @jackybe67! Thanks for your post. 

 

What’s the OS version of your computer? 

 

Are you seeing the small Dropbox icon in your menu bar/system tray at all times? If yes, what’s the app version and syncing status it shows? 

 

Let me know, and we can have a look.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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jackybe67
Helpful | Level 6
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Windows 11. 
The icon is visable in systemtray. When i put files in folder it says that all files are synchronised. When i restart the Dropbox app it syncs. 

i have installed latest version. 

Nancy
Dropbox Staff
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So, if I got it right, you’re adding files in the local Dropbox folder, but they don’t show on www.dropbox.com, unless you restart your Dropbox app. Correct? 

 

After uninstalling Dropbox from your device, did you also restart your computer and then reinstalled the app from this link

 

What’s the app version Dropbox is running on your device?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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jackybe67
Helpful | Level 6
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Normally when I drop files into my Dropbox, the sync starts automatically. That doesn’t happen anymore. Only when I quit or restart Dropbox the sync starts. I have the latest version. 

Walter
Dropbox Staff
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Hey @jackybe67 - sorry to jump in here, but I was wondering; do you happen to be running any antivirus, firewall or VPN/proxy setting on the affected computer?

 

If so, could you temporarily disable them and make sure you're running the most recent version of the desktop app? 

 

Let us know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jackybe67
Helpful | Level 6
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Using the standard Windows protection. Tested it but no result. Version Dropbox 194.462.67

 

Can you guide me true fully uninstall Dropbox, so i can reinstall and see if that helps?

 

With the uninstall from Dropbox it isn't working.

Walter
Dropbox Staff
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When you say the uninstall from Dropbox, are you referring to these steps perhaps @jackybe67

 

If so, what exactly is not working? Are you getting any kind of errors? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jackybe67
Helpful | Level 6
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Don't get error messages. Just my files don't sync automatticly when i put them in my Dropbox folder.

Walter
Dropbox Staff
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In that case, could you perform an advanced reinstall and let us know how it goes @jackybe67?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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