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Hello,
Yes ... although this email is about Storage Space, as you will see below; there are good reasons I will NOT upgrade yet! Why? Basically because, important issues about transparency and trust have been damaged!
1. My name is GraemeH.
2. I’ve had my 'BASIC account' for quite a while.
3. I was already planning to upgrade.
4. Now, before the problem arose, I only used 1.6GB of my 2.2 GB 'free data'.
5. Then recently linked my new Laptop to it.
6. But did NOT authorise photos or files to automatically upload!
7. I was shocked that my data suddenly 'maxed-out' at 2.3GB.
8. Yet, despite removing heaps of that un-authorised upload; the space I created kept being re-filled!
9. My 1st Search involved combing through Dropbox for instructions.
10. Meanwhile, that uncertainty is made even worse, having discovered unsatisfactory facts, about a tiny facet of Dropbox's operations.
11. Okay now ... for my 2nd Search, I explored "Community Answers", to find someone – in those archived Records – who had the same problem: but got it sorted out.
12. As validation, I have that guy's name, I.D., and dates he got assistance from Community support.
13. Now … those circumstances the other guy was trapped by, a couple of years ago, still exist.
14. Presumably lots of other people also leave Dropbox, reluctantly, for these same reasons:
15. Anyhow, please help me to cancel that automated, uploading process. (Which would also help to RESTORE my confidence in Dropbox.)
16. Cos despite this extraordinarily time-wasting journey I'm still on; I continue to admire the simplicity and versatility of Dropbox.
From ... GraemeH.
My email: [removed per Community Guidelines]
Hi @SpudupS1946-Dragon! Thanks for posting on our forum.
First of all, I’d like to thank you for all the feedback you’ve shared with us. It’s really appreciated, and I’ll make sure our team sees it, as well.
Now, as per the issue you’re facing, I’d like you to go to your Backups page here, and send me a screenshot of what you see there.
Since you mention that your photos are being automatically uploaded, I’d also like to check the possibility that camera uploads has been enabled on your computer. Please check these steps, and let me know if the feature is currently enabled.
If you face any issues along the way, I'll be happy to further help.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy,
First, here is the screen shot.
Second... I cannot find the "steps" you ask for.
(1) The information, "Enable camera uploads for to switch between ..." is NOT available.
(2) Nor is there a "dropdown next ..." to it!
(3) I believe I've got the current version of Dropbox.
(4) Actually, I've been finding 'discrepancies' of this sort, between (a) instructions & (b) what is actually there - when I proceed as directed: is extremely frustrating!
(5) Cos the waste of time involved has been enormous.
(5) So, hopefully the help you give from here on, will sort things out quickly.
Regards from GraemeH
P.S. Have I been doing something wrong? Cos this is the second time I got the following message. Yet when I review my email - nothing was changed.
Hey @SpudupS1946-Dragon, thanks for the screenshot.
Based on that screenshot, it doesn't look like you have the backup feature enabled at all.
Can you let us know more about the files that you saw getting uploaded?
Also, if you take a look at your plan page here, what's the breakdown of your usage? Is your space taken up by backup files?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
1. Here is the information you asked for.
8. Sooo ... what happened?
9. How do we fix it?
1 0. And get back to my previous 1.6GB?
Cheers from GraemeH
Hi @SpudupS1946-Dragon, since you only have private files on your account, you'll need to manually check your files and folders in the Dropbox folder to see what could be taking up your quota.
Perhaps you have an app or service that is moving files into your Dropbox folder, or another machine you own is syncing files to your account. Have you checked the events page to see where the new files were added from?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
1. Following your advice, I clicked on “events page” (in your text) and scrolled down.
2.Then, in the “Search” window I typed “Where were the new files added from?”
3. Next, I clicked on, “All events” and a drop-down window opened.
4. Now, the next 5 screen-shots (from Dropbox) is Stage -1, of addressing the following request by Jay. (Stage -2 completes that, by comparing 3 screen shots, from my Laptop: at Item Nos. 9 – 12 below!)
What we clearly see here is 5-sets of photos’.
5. This 2nd shot shows which set of (uploaded) photos I’m about to open.
6. Now I’ve selected the second photo - & also enlarged it – in the 2nd screenshot, below.
7. Obviously, this screen-shot is a photo, of miniature sculptures, arranged by the artist.
8. Hannah & Jay give different reasons for being skeptical, that any photos (or other files), were uploaded by Dropbox; from my Laptop. Jay suggested that …
9. What I’ll do now, is prove to you that those pictures …
10. Okay, here is a screen-shot of photo-files (on my Laptop.) Notice the highlighted 'folder' …
11. This time please notice “I’ve selected the second photo” once again. (See No. 6 above!)
12. Here is the same photo …
13. Okay … I could provide the same evidence, for hundreds of other photos!
14. FINALLY … I request that from here on – until fully resolved; my Case be handled by someone, with the Seniority required to …
Therefore, as well as cancelling the ‘auto-upload function’ for me; I ask you to consider …
Regards from GraemeH
Can you right click that specific image from Explorer and choose Properties, in order to determine the exact location of that file?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
You asked for “that specific image from Explorer … in order to determine the exact location of that file.”
Screen-shot -1
Screen-shot -2
Screen-shot -3
Cheers from GraemeH
Hi Jay,
I omitted to point out an ambiguity - cos you didn't specify which file-source to obtain that data from. So I now clarify what I did.
The 3 screen-shots I just sent to you (above), were from photo files – now on Dropbox. Which were uploaded there by an automated system.
In other words, “that specific image” you wanted, was obtained from there – using “Properties”. Not from files still on my laptop!
From GraemeH
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!