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Problem synchronizing all files

Problem synchronizing all files

TK2010
Explorer | Level 3

Dear Dropbox users,

My new laptop with good connections to the internet, has stopped synchronizing a few months ago. Before that no problem whatsoever. 
The picture shows the dramatic numbers and they are increasing

I have another laptop synchronizing well; same connection, same version 179... and not exceeding the 3 allowed installations.
What to do to get it on his way again???
Thanks for looking at my post,

Thomas.

TK2010_0-1690989442736.png

 

7 Replies 7

Nancy
Dropbox Staff

Thanks for posting here, @TK2010

 

Do these numbers change at all or do they remain the same? 

 

Also, how many files does your local Dropbox folder contain at the moment? You can double check this by right clicking on it and opening its Properties. Feel free to send me a screenshot too, if you prefer.

 

Keep me updated!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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TK2010
Explorer | Level 3

Thank you Nancy, for your reaction.

The numbers are slowly increasing. At the moment I keep de most important data synchronized via Onedrive ca. 200 Mb using SyncBack for backup management on both laptops On the other one everything works fine

 

The number of files on this laptop is 6.894 files, 1.454 folders in 5.34 Gb on the othere one slightly more, as I cannot synchronize every thing
My dropbox space is nearly 11 Gb, z-so there is no memory-issue

 

Greetings,

Thomas [removed]

Hannah
Dropbox Staff

Hey @TK2010, thanks for the additional info here.

 

Is it possible that these other syncing services are interfering with your Dropbox folder?

 

Now that there's a new version of the Dropbox app, can you please update to it, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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TK2010
Explorer | Level 3

Thank you Hannah, but no: my dropbox has de latest version already 180.4.4912 and I can't think of any interference on this (2 year old), laptop. Also there is no memory-issue, as my account as well as my laptops have plenty of space availible.

I consider the next soution:

1. I remove the 'problem-laptop' (PL) from my account, working on my other laptop (OL)

2. After having done that, I have no acces to my files on the PL ...
3. ... and I suppose all synchronizing activities from Dropbox has stopped on that laptop.
-- Correct so far?

4. Now (after ... days) I add my PL to my account again from my OL. (I can have 3 devices in my basic account; this is the 2nd)

5. I can wait a few days for synchronizing taking place or fill my dropbox-space on PL (11 Gb) with a backup from the files of my OL (6 Gb).

-- Is this a way to solve my problem?

6. If so, how can I add a device to my account?  In my account I can remove a device easily, but I can't see how to add one (!?)

Greetings, (also @Nancy)

Thomas [removed]

Hannah
Dropbox Staff

Hey Thomas!

 

To add a device to your account, you just install the Dropbox application on it and sign in to your account.

 

As for your syncing issue, can you first give us an update on the sync status on the Dropbox icon?

 

Can you also take a look at these troubleshooting steps, to see if they help?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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TK2010
Explorer | Level 3

Thanks again Hannah, sorry for my delay.

 

Add device is clear to me; I could have thought of it myself 🙂

 

Update sync-status: sept 5, 2023 (Just an hour ago I deleted a folder (280 Mb) at de dropbox-site on my other laptop)

TK2010_0-1693914475825.png

 

I looked at the troubleshooting page, but I did almost everything thats seems  to my problemapplicable, except delete de Dropbox-app and re-install it, but I mentioned that already in my former message; to be a bit more sure that I don't loose anything.
If that is the only way to solve it I'll try that. I understand that I do not have to delete the device (PL) from my account. Correct?

Greetings,

Thomas [removed per Community Guidelines]

Nancy
Dropbox Staff

Hi again, Thomas!

 

Please rest assured that reinstalling the Dropbox app wouldn’t cause any data loss (as it won’t affect the local Dropbox folder which contains your files), so you don’t need to worry about this.

 

Before removing the Dropbox app from your computer, it’d be better to quit it first with the following steps (you don’t need to unlink your Dropbox account from this device): 

 

- Click the Dropbox icon in the system tray at the bottom of your screen.

- Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox".


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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