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Reinstall Dropbox desktop app

Reinstall Dropbox desktop app

faroutsider
Helpful | Level 5
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The destop app is not syncing my files. How do I uninstall and reinstall the desktop app (MacOS  10.13.1)?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @faroutsider,

 

Thanks for reaching out about this. 

 

To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps:

 

          1. Download the newest version here.  

          Then, stop Dropbox (If needed): 

  • Click the Dropbox icon in the menu bar at the top of your screen
  • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.

     

     

    2. Reinstall the Dropbox desktop application

  • Open the Dropbox .dmg file and double click the Dropbox icon.
  • Dropbox should appear in your menu bar. 

 

         I hope this helps.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hey @faroutsider,

 

Thanks for reaching out about this. 

 

To do this you need to make sure you save and quit ALL programs that access files in the Dropbox folder on your Mac first. Then , follow these steps:

 

          1. Download the newest version here.  

          Then, stop Dropbox (If needed): 

  • Click the Dropbox icon in the menu bar at the top of your screen
  • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.

     

     

    2. Reinstall the Dropbox desktop application

  • Open the Dropbox .dmg file and double click the Dropbox icon.
  • Dropbox should appear in your menu bar. 

 

         I hope this helps.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

faroutsider
Helpful | Level 5
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Hi @Walt3R - all up and running again :o) Thanks for your help!

Walter
Dropbox Staff
Go to solution

Hey @faroutsider , 

 

Happy to hear that you're up and running again - glad I could help with this. 

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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cpickle
New member | Level 2
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This is not working for me.  My icon disappeared from my systems bar so could not sync.  Uninstalled DropBox.  When trying to reinstall, I get a fail with a different error message every time.  My computer updated last week or so - maybe that has something do to with it?

Walter
Dropbox Staff
Go to solution

Sorry to hear that @cpickle - could you share a screenshot of the exact error you get so I can get a better view of the matter at hand? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    cpickle New member | Level 2
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    faroutsider Helpful | Level 5
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