Create, upload, and share
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Three persistent issues I'm having:
1) The sort by defaults and resets to recently updated, but doesn't not reflect what was actually recently updated.
2) The quick start always comes back.
3) I when trying to upload from dropbox, it does not see contents of some folders forcing me to upload manually. IS there a setting I'm missing? It sees the contents of most folders, but there are a few where it doesn't see anything.
Hey @MikeHenderson, thanks for bringing this to our attention.
Have you tried clearing your browser's cache, to see if that helps?
If not, can you also access Replay from a different browser or a private browsing window, to see if you get the same behavior?
Let me know what you find.
I tried clearing chache in Safari. No change. Still thinks folders are empty that have files in them.
I tried in Firefox and same folder issue.
Hi @MikeHenderson, could you attach a screenshot showing what you're describing for us, while hiding any personal videos and filenames?
Also, Download Comments only randomly works. It says downloadee, but they don't actually download.
Cache clear, and changing browsers doesn't help.
Hi @MikeHenderson, I hope you're doing well!
I checked with our Team, and our development team has taken note of this feature request, so be assured that we are actively working on it. Although I can't give you an exact timeline right now, we're working on making it happen.
If you need anything else, let me know!
Hi @MikeHenderson, just one last test if you could: can you try to create a new subfolder in the Video Exports path, and see if the content inside Video Exports shows up then?
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!