Replay Issues: Sort By, Quick Start, Empty folders

[MikeHenderson]

Three persistent issues I'm having:

1) The sort by defaults and resets to recently updated, but doesn't not reflect what was actually recently updated. 

2) The quick start always comes back.

3) I when trying to upload from dropbox, it does not see contents of some folders forcing me to upload manually. IS there a setting I'm missing? It sees the contents of most folders, but there are a few where it doesn't see anything.

-M

[Hannah]

Hey @MikeHenderson, thanks for bringing this to our attention.

Have you tried clearing your browser's cache, to see if that helps?

If not, can you also access Replay from a different browser or a private browsing window, to see if you get the same behavior?

Let me know what you find.

[MikeHenderson]

I tried clearing chache in Safari. No change. Still thinks folders are empty that have files in them.

I tried in Firefox and same folder issue.

-M

[Jay]

Hi @MikeHenderson, could you attach a screenshot showing what you're describing for us, while hiding any personal videos and filenames?

[MikeHenderson]

Also, Download Comments only randomly works. It says downloadee, but they don't actually download. 

Cache clear, and changing browsers doesn't help.

-M

[MikeHenderson]

Here's a screen shot of the same folder in Replay on the left and Finder on the right.

[Megan]

Hi @MikeHenderson, I hope you're doing well! 

I checked with our Team, and our development team has taken note of this feature request, so be assured that we are actively working on it. Although I can't give you an exact timeline right now, we're working on making it happen.

If you need anything else, let me know! 

[MikeHenderson]

What feature request? The issue I had was a current feature that is buggy.

-M

[Megan]

Hi @MikeHenderson, just one last test if you could: can you try to create a new subfolder in the Video Exports path, and see if the content inside Video Exports shows up then? 

[MikeHenderson]

That did not work.

Now that I'm paying for Replay, I feel like this should be addressed.

-M