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Shared Folder Not Displaying on my account

Shared Folder Not Displaying on my account

JJI1
New member | Level 2

I initiated a shared folder with a friend. Both of us have basic personal Dropbox plans. My friend received and accepted the share request, and the shared folder now displays in her PC dropbox account. But the shared folder does NOT display in my PC dropbox account. I received no error message saying there was any problem, and received no emails/texts requesting further action to complete the process. Could it be a space problem? I have created other shared folders with no problems. Please help. Thx

3 Replies 3

Jay
Dropbox Staff

Hi @JJI1, thanks for bringing this to our attention.

 

Does the shared folder appear on the Dropbox site at all?

 

Does the folder contain any special characters in it which could prevent it from syncing?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JJI1
New member | Level 2

First let me clarify that this issue is happening on my husband's account; I am simply writing for him. No, the shared folder does not display in his dropbox account anywhere- not on pc, iphone, or dropbox.com website. The shared folder does display in his friend's dropbox account in all three places. No, the shared folder does not contain special characters, unless a dash or a capital qualifies as 'special'; all his other shared folders are labeled the same way (RMD-JTI SHARED). Thank you for your assistance in this matter.

Jay
Dropbox Staff

Is he certain that he's added it to his account from this page?

 

Are you certain that this is a shared folder, and not a shared link to a folder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    JJI1 New member | Level 2
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