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Sharing: Failed to load sharing screen, could not retrieve sharing information

Sharing: Failed to load sharing screen, could not retrieve sharing information

traceylees
New member | Level 2

When I try share any folder I get this error pop up as soon as click on share or invite to folder. 

I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome and Safari..... 

No matter what I cannot share any folder this morning.  This was working last night with no issues. 

27 Replies 27

OhBento
New member | Level 2
Having an issue when trying to share/invite someone to view/edit folder. Comes up with message “failed to load sharing screen - could not retrieve sharing information” very frustrating as this is the first time happening.

Jay
Dropbox Staff

Hi everyone, thank you for reporting this issue.

 

Our engineering team is currently looking into this matter to resolve it as soon as possible.

 

We appreciate your patience on this matter. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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C A Photo
New member | Level 2

I am having the same issue with my DropBox app and it’s been going on for a month or more. Is there any resolution in sight?

Nancy
Dropbox Staff

Sorry to hear this, @C A Photo. Can we log a ticket for you instead, and look into this internally?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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C A Photo
New member | Level 2
That would be great. Do you need any additional information?

Nancy
Dropbox Staff

Not at all, @C A Photo! Please reply to my email, and we'll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Rodger P
Explorer | Level 3

Hello  @Dropbox Staff - 

 

Has there been a resolution to this issue.  I just signed up for the Dropbox Plus yesterday and I am getting the same error.  I am trying different devices and browsers with the same issue. 

 

Thanks

Nancy
Dropbox Staff

Hi @Rodger P, hope you’re doing well. 

 

Just to clarify, is this happening on all of your devices/browsers, in general? Or is there a platform that seems to be working properly?

 

Can you please send me a screenshot of the error you’re getting? I’d like to have a visual, and investigate further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Rodger P
Explorer | Level 3
Hi Nancy -
This is happening on iOS 16.2.2, iOS 17 on iPhone and iPad, and on Desktop PC running Windows 11. Where do I send the screenshot?
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