Sync is getting stuck and won't complete

[petrusrung22]

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date on payment.

Is there a way to see a single concise list of the files/folders it is trying to sync?  Either in the Dropbox app or via a browser at the Dropbox site?

Thank you, Peter

[Michel G.7]

No…

Only a longer delay to synchronize the files.

Meaning something is busy (I guess).

[Jay]

Sorry, could you clarify what you mean by that? Could you attach a screenshot of the Dropbox folder as it appears in Finder?

[Michel G.7]

OK,

 Here is a screenshot showing some files in the cloud, other ones are dowloaded, but no sign of folders or files waiting for synchronisation.

[Hannah]

Thanks for that, Michel.

Can you also follow the steps here, to make sure that Dropbox has full disk access and let me know if that helps?

[Michel G.7]

Problem has been solved by a DB technician : disconnect/reconnect Dropbox from account.

Thank for your help.

[HiThere555]

6 files are stuck on sync, which happens time to time. I will open Dropbox on the web and it will upload, or I might right click the file and force it, something like that. But nothing is working out.

I have uninstalled the app in the past, but I really don't want to go to that length as I always get really nervous.

There were other issues this AM with Drop Box, some folders had a cloud or a brown file. Some I didn't need, they were unimportant, others I had a dupe somewhere else in Dropbox, so I am good.

(And it's things like this that make me take precautions and backup on USB.)

[Hannah]

Sorry to hear about this, @HiThere555.

We do have an article in our Help Center that will give you some tips and troubleshooting steps for such issues.

Can you take a look and let me know if it helps?