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Sync never finishes - Windows Dropbox v171.4.6182

Sync never finishes - Windows Dropbox v171.4.6182

ghanson752
Explorer | Level 4
Go to solution

I've used Dropbox for years and never run into this issue.

 

Dropbox is stuck syncing about 8,500 files (1.2 GB) (the exact number changes from moment to moment). Many folders are stuck with the blue sync icon. The tooltip says, "Uploading 22 files, downloading 8588 files." It doesn't have a download speed indicator which it usually does. I've tried restarting my computer and also I've let my computer stay on overnight for a few days and the number hasn't budged.

 

I've tried to make some folders Online-only to reduce the number of downloading files but they won't update to that setting. I have plenty of free space on my Dropbox account and hard drive. My internet is working properly for everything else.

 

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

No problem, @ghanson752.

 

Can you please simply reinstall the Dropbox app through this link, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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10 Replies 10

Hannah
Dropbox Staff
Go to solution

Sorry to see your syncing is stuck, @ghanson752.

 

Can you try the steps outlined in this article, to see if they help?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ghanson752
Explorer | Level 4
Go to solution

Thank you for your quick response! Unfortunately I've gone through most of these suggestions to no avail.

 

I am currently trying to delete some unnecessary files to reduce the total number - Apparently a few creative apps were using my Dropbox drive as cache.

 

I'm not sure but it seems like recently changed files are being synced properly but there's a large backlog of files that just sit there syncing and doing nothing.

Amanda_EGD
New member | Level 2
Go to solution

Estou tendo o mesmo problema, meu arquivos ficam sincronizando, mas nunca termina ... já fiz tds os passos do link enviados a cima, ja reiniciei a maquina, já testei aminha internet que está ok... mas nada resolve. 

Fica marcando como sincronizando, mas nao baixa o numero e nao aparece a taxa de download. 

Hannah
Dropbox Staff
Go to solution

Thanks for the update @ghanson752 and sorry to see you're also having this issue, @Amanda_EGD.

 

Can you both click on the Dropbox icon in your system tray, then on your initials/profile pic and then on "view sync issues", to see if there's anything there?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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ghanson752
Explorer | Level 4
Go to solution

Thanks for the reply, it says "no issues."

Hannah
Dropbox Staff
Go to solution

No problem, @ghanson752.

 

Can you please simply reinstall the Dropbox app through this link, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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ghanson752
Explorer | Level 4
Go to solution

It now says indexing 97,000 files but that number is going down. I'll give it some time and let you know if it's behaving better.

ghanson752
Explorer | Level 4
Go to solution

This seems to have fixed it! Thanks for your help!

Amanda_EGD
New member | Level 2
Go to solution

Obrigada pelo retorno, mas diz sem problemas ....

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    Walter Dropbox Staff
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    Amanda_EGD New member | Level 2
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    ghanson752 Explorer | Level 4
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    Hannah Dropbox Staff
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