Syncing is failing in one computer

[Alfredo Lavalley]

Hello,
I have Dropbox installed on both my desktop and laptop computers. The synchronisation of folders and files between the two has always worked well. However, recently, the laptop has stopped syncing. There's only a spinning wheel with a blue sign besides de file name, and when I open the application on the laptop, the circular wheel is continuously spinning, indicating that files are being synced but without any progress. Some times I find finally the files sync.Previously, this was instantaneous. Please, what could be the solution to this issue? Thank you in advance.

[Walter]

HI there @Alfredo Lavalley - sorry to hear about your syncing issue.

Could you please send me a screenshot of the app's exact status as shown in the system tray/menu bar of the affected device? 

Any additional information is more than welcome!

[Alfredo Lavalley]

Hello Walter, thank you for getting in touch.
Here are the screenshots I'm sending over.
It's worth noting that this is on my MacBook Air M1 laptop. My other desktop computer is a Mac Mini M1 as well, and on it, every time I create a folder and place files inside, I immediately get synchronisation and can copy the link of any file to share. This is not the case when using the MacBook Air. A significant amount of time passes before it syncs, which is why I've needed your assistance with this matter.

Here also a screenshot from this photos today.
Thank you in advance for your help,

Alfredo

[Megan]

Hey @Alfredo Lavalley, thanks for the screenshot! 

Can you also clarify the OS you're using on the MacBook Air M1 laptop? 

I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse there. 

That should give you the version, and also syncing status of the app at the moment. Can you share that with me? 

[Alfredo Lavalley]

Hi Megan, thank you for your message.
My operating system is macOS Ventura, and as you requested, I have attached a screenshot of the current version of Dropbox.
Thanks in advance for your assistance,

Alfredo

[Hannah]

Thanks for that, @Alfredo Lavalley!

Can you check this article that has a few troubleshooting steps for syncing issues and let us know if it helped?

Especially, make sure to check that the Dropbox app has full disk access on the laptop.