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Syncing problem on Sonoma 14.1

Syncing problem on Sonoma 14.1

mauri1
Helpful | Level 6

Hi to everyone I have a MacBook Pro with M1 chip and Sonoma 14.1.installed. Since yesterday files are non syncing any more locally and the dropbox icon show the syncing process. Full disk access is granted under privacy and security. I tried to restart everything with no success. Any idea?

1 Accepted Solution

Accepted Solutions

mauri1
Helpful | Level 6

Problem apparently fixed by signing out and signing in. Thanks in any case for your help.

View solution in original post

14 Replies 14

Jay
Dropbox Staff

Hi @mauri1, thanks for bringing this to our attention.

 

What happens if you try to add a file onto the Dropbox site?

 

When you click the icon in the menu bar, what message appears on the bottom left?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mauri1
Helpful | Level 6

Syncing...

It seems not to be working in both directions (download and upload)

 

mauri1
Helpful | Level 6

I also upgraded the operating system to Sonoma 14.1.2. Thanks

Jay
Dropbox Staff

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mauri1
Helpful | Level 6

I don't think so, apparently the same configuration is working on other 2 computers of mine

 

Jay
Dropbox Staff

Could you ensure you're on the latest version of the app by installing it from here directly?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mauri1
Helpful | Level 6

I just did. Removed the previous one and installed the new one (but I already did that few hours again). Nothing changed....still syncing with no effective change.

 

 

Jay
Dropbox Staff

Do any of the files or folders in the Dropbox folder have any syncing icons on them?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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mauri1
Helpful | Level 6

Many some have a cloud with a downward arrow, some with a cloud and some with a checkmark

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    mauri1 Helpful | Level 6
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