Unable to Access Files in App after Device Name Update

[AkankshaD]

I updated my Device Name to reflect My First and Last Name. Now I am not able to access most of the folders and files through the app. Looks like I may still have access to most through the browser. I need help to restore my access through the app. 

[Jay]

Hi @AkankshaD, thanks for bringing this to our attention.

Could you clarify error you're getting, if any, and what behavior you're seeing?

Any other info or screenshots would be helpful!

[AkankshaD]

[Jay]

Did you change the user folder name on your machine without unlinking the Dropbox desktop application?

[AkankshaD]

Yes I reckon this is what I did. How shall I resolve this? 

[Jay]

If that's what you did, could you try these steps to resolve the issue on your device?

[AkankshaD]

Jay, thank you for your help. i followed the steps but the issue continues. I received the same error message as last time. 

[Megan]

Hi @AkankshaD, can you also try to perform an advanced reinstall as mentioned here?