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Unable to Access Files in App after Device Name Update

Unable to Access Files in App after Device Name Update

AkankshaD
Explorer | Level 3

I updated my Device Name to reflect My First and Last Name. Now I am not able to access most of the folders and files through the app. Looks like I may still have access to most through the browser. I need help to restore my access through the app. 

7 Replies 7

Jay
Dropbox Staff

Hi @AkankshaD, thanks for bringing this to our attention.

 

Could you clarify error you're getting, if any, and what behavior you're seeing?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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AkankshaD
Explorer | Level 3

Screen Shot 2023-06-08 at 5.35.18 PM.png

Jay
Dropbox Staff

Did you change the user folder name on your machine without unlinking the Dropbox desktop application?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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AkankshaD
Explorer | Level 3

Yes I reckon this is what I did. How shall I resolve this? 

Jay
Dropbox Staff

If that's what you did, could you try these steps to resolve the issue on your device?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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AkankshaD
Explorer | Level 3

Jay, thank you for your help. i followed the steps but the issue continues. I received the same error message as last time. Screen Shot 2023-06-22 at 9.42.06 AM.png

Megan
Dropbox Staff

Hi @AkankshaD, can you also try to perform an advanced reinstall as mentioned here


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    AkankshaD Explorer | Level 3
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    Jay Dropbox Staff
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