Unable to back up?

[geeggg]

I'm trying to back up my documents, downloads, and desktop, but for whatever reason it still hasn't happened though it's been a week. I've checked unlimited bandwidth and done everything I could fathom, but still nothing 😞 I have a 1tb storage plan, yet i'm only trying to back up ~310 gbs of files. Am I missing something here? If it helps, I only have 90 or so gbs free on my hard drive, but I don't see how that would matter considering it only gets saved to the cloud.

[Jay]

Hi @geeggg, thanks for bringing this to our attention.

Could you attach a screenshot showing this page on the site?

What is the current status of the Dropbox desktop application?

This will help me to assist further!

[geeggg]

Hi Jay,

Here you are!

 

 Although it says the last backup performed was on the 19th, nothing has actually been backed up as you can probably see by the file size.

[Jay]

What is the status of the Dropbox desktop application? A screenshot showing this would help.

[geeggg · Accepted solution]

Hi again,

I'm not sure what changed, but it seems to be working now. Thank you so much for your efforts to help, though!

[Jay]

Glad to see that it's starting to back up now. Let me know if you experience any further issues in the future.

Enjoy the rest of your week!