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Unable to remove user from shared folder.

Unable to remove user from shared folder.

JLP4
Explorer | Level 3
Go to solution

Hello,

 

I have a user that I'm trying to remove but can't.

JLP4_0-1669746129229.png

The email address that is associated has a # at the end.

 

Thank you.

 

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @JLP4, at the moment, and since the user has deleted their own Dropbox account, you can't delete remove them off of the shared folder. 

 

I'll forward your feedback on this to the appropriate areas so we can continue to improve.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Megan
Dropbox Staff
Go to solution

Hi @JLP4, how are you today?

 

Is the user that you're trying to delete, the third one shown in the screenshot? If so, it seems they have deleted their Dropbox account, which would explain why you might be having trouble with it. 

 

Can you double check with them, and ask if that's the case? 

 

Keep me posted, and we'll take it from there.


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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JLP4
Explorer | Level 3
Go to solution

Hi Megan,

I'm doing fine.

How would I remove them?  They are no longer part of our group.

 

Megan
Dropbox Staff
Go to solution

Hey @JLP4, at the moment, and since the user has deleted their own Dropbox account, you can't delete remove them off of the shared folder. 

 

I'll forward your feedback on this to the appropriate areas so we can continue to improve.


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    JLP4 Explorer | Level 3
What do Dropbox user levels mean?