cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upload issue. Dropbox says "backing up" but doesn't upload.

Upload issue. Dropbox says "backing up" but doesn't upload.

erikaM
Explorer | Level 4

I’ve always used Dropbox to upload photos from my phone to PC. Recently, every time I open Dropbox now, it says “backing up” but never actually uploads and photos. I have the latest version, strong signal, etc.

1 Reply 1

Megan
Dropbox Staff

Hi @erikaM, let's jump right into this! 

 

It sounds like you're talking about the mobile app being stuck, am I right on this? 

 

Can you share with me your Dropbox version, and the exact OS of your device? Do you use camera uploads, and how long has this been happening? 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?