Uploading files using the website but I have a sync problem

[Elaine Feng]

Hi everyone! My files in dropbox is non syncing, how to solve this problem? Many thanks!

[Walter]

Hey @Elaine Feng - sorry to hear about your syncing issue.

Can you please let us know your device's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar/system tray?

Thanks!

[Elaine Feng]

Dear Walter,

Thanks for your reply!

My computer is using Window 10. I didn't download Dropbox app, I just use online to login Dropbox. It is syncing before until Sep, 2023. 

Would you kindly let me know how to solve this syncing problem?

Many thanks!

Best Rgds,

Elaine

[Hannah]

Hey @Elaine Feng, thanks for the additional info.

Syncing issues occur, when one is using the Dropbox application on their computer.

Since you're only using the website, can you clarify your issue?

Are you uploading files, which don't finish uploading, for example?

[Elaine Feng]

Dear Hannah,

Syncing issues occur, when one is using the Dropbox application on their computer.

Does it mean that I must download Dropbox app? But I didn't have problem to sync my files before Sep, 2023.

Since you're only using the website, can you clarify your issue?

I can't see the updated files after Sep, 2023 when login the Dropbox website. Before Sep, 2023, I can.

Are you uploading files, which don't finish uploading, for example?

Yes, I have uploaded files many times, the problem is that the old files are still there after I upload. 

Thanks and look forward to your further guidance!

Best Rgds,

Elaine

[Hannah]

Thanks for the update, Elaine.

How are you adding and updating the files in your Dropbox account? Just from the website?

[Elaine Feng]

Dear Hannah,

Yes.

Best Rgds,

Elaine

[Hannah]

Hmm, thanks for confirming that, Elaine.

If you look through the files' version history, are you able to see the updated versions of the files there?