Video/Filers will not upload

[bedford351]

I have 2.5GB of videos across 17 files to upload to Dropbox. It has now sent 5GB of data across the connection but it has only uploaded 176MB of data after 24hrs. Why? 

[Walter]

Hey @bedford351 - welcome to the Dropbox Forum.

I am sorry to hear about this - could you provide some more information about the issue you are experiencing?

Are you uploading via the desktop app, the mobile application or via the web?

In the meantime, you can use our  lookup tool to see if there are any files in your Dropbox that have problematic file names and also review this article to view a full list of the characters that may be incompatible with your computer's operating system.

Remember that you can always look at the Dropbox icon in your taskbar and see the syncing status - you can speed this process up by changing your bandwidth settings too.  Could you let me know what it says at the moment?

If you think a screenshot would help understand the issue, feel free to include one (omitting personal information) in your reply.

Thanks!

[bedford351]

Yes, I am using the desktop app. The lookup tool did not find any issues with my dropbox account. Bandwidth in the settings is already set to "don't limit" for both upload and download. The dropbox icon says it is syncing.

[Walter]

Thanks for keeping me posted @bedford351. 

Could you please provide a screenshot of the exact message your app is stating at the moment?

Kindly note that syncing is a core functionality of Dropbox. For as long as there are changes made within your Dropbox folder or your files online (including shared folders) the desktop app will normally sync the changes so the "Syncing" status is normal since each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers. When uploading, the transfer speeds can also depend upon how quickly your computer can process and compress the components of the files to make them available for upload.

Another thing to note here is that all of the Dropbox servers are located in the US. Your connection speed to Dropbox is highly dependent on the routing you get between your Internet Service Provider (ISP) and our servers, and may be slower than your ISP's rated speeds.

As I would really like to have a further look into this, could you try testing your speed using the following bandwidth test and let me know what you find? This will test your ISP connection speed. 

Thanks for taking the time to go through my suggestions and your continuous cooperation on this one! 

[bedford351]

Please see attached information.

There are 2 files being uploaded one is a video 330MB and a PDF 40MB. So far you can see that Dropbox has uploaded 1.07GB. In roughly 5 hours of computer use.  It is still saying there is still 2hrs to upload, although this jumps around a fair bit.

[Walter · Accepted solution]

Thanks for the additional info @bedford351 - much appreciated.

Since this would require more account specific information, I have created a support ticket on your behalf and we can take it from there in order to see what could be causing this. 

Talk to you via email and thanks for bringing this to my attention. Have a lovely day!