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View Only on Shared Folder. How to change my permissions?

View Only on Shared Folder. How to change my permissions?

PierreSchlum
New member | Level 2

Hello, my friend sent me a folder but he doesn't have the option to allow me to "edit", only to "view." 

I want to be able to make changes to this folder but have no idea how...

 

I have a business account through the agency I work for but I don't think I have a personal account of my own... could that be the problem?

This friend is not related to my agency at all.

 

Thanks for your help!

Pierre.

13 Replies 13

Jay
Dropbox Staff

Hi @mcwhamster, thanks for posting on the Community!

 

In order to look into this matter further, could you try contacting the support team directly?

 

Once you get the ticket ID from the automated response, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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singyee
New member | Level 2

hi, i have the same problem as well 😞   help 

Jay
Dropbox Staff

Hi @singyee, try contacting the support team directly via the support link on this page!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Megan
Dropbox Staff

Hi @PierreSchlum, let's jump right into this! 

 

I don't think your account plan could be related to the folder's permissions.

 

Is the shared folder you mentioned visible to you when you access your account's sharing tab? Did your friend try out the steps mentioned here, in order to change your permissions?

 

And if he did, what was the problem he came across, when trying to give you editing permissions?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Jay Dropbox Staff
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    singyee New member | Level 2
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    mcwhamster New member | Level 2
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