cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When did the camera quality become so bad?

I have problems with the quality of scanned documents

Dagmar3
Helpful | Level 5

Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible

18 Replies 18

Megan
Dropbox Staff

Hi @Dagmar3, I'd be more than happy to help!

 

Do you use an Android, or iPhone in order to scan your files? 

 

After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

tEjxBC
Helpful | Level 5

I used to scan my documents with the Dropbox App. But now a A4 page is so pixilated that it cannot be read. Is this another "we made it bad so you buy the pro" scheme or what? It is barely readable...

Untitled.png

Jay
Dropbox Staff

Hi @tEjxBC, thanks for bringing this to our attention.

 

What device are you currently using, and are there multiple cameras on it?

 

Are you on the latest version of the mobile OS, and the Dropbox mobile app?

 

Did you notice this change after a recent update, or changing phones, or at a random point?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

tEjxBC
Helpful | Level 5

Poco X3 NFC. Yes multiple cameras. But the same-as-always is used by Dropbox. Same phone for 2 years. Never was an issue. All up to date of course. Noticed randomly today.

Jay
Dropbox Staff

Is this occurring on all documents you scan or just this specific document?

 

Does it make a difference what language the document is in?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

tEjxBC
Helpful | Level 5

On all of course. What a strange question...

Jay
Dropbox Staff

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

tEjxBC
Helpful | Level 5

Es easiest solution for me is to download Adobe Scan PDF and uninstall Dropbox. Bye bye

Dagmar3
Helpful | Level 5

Hi, thanks for your answer, but... I can´t see any options. There are no options, no settings for setting the quality of scan. it looks like dropbox reduces the pdf quality automatically.

Need more support?