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Where is the chat box???

Where is the chat box???

jtad
Explorer | Level 3

Seriously...i dont' see it anywhere. I had two questions/issues (other than not being able to find the chat box). I mainly trying to download 4 new folders to my computer to do some video editing:

  1. in Selective Sync, i select the "select folders" button, and then it says, "Couldn't load your folders right now. Try again later."
  2. when i got to the online DB folders, i also can't find an option to make them available offline. 

So...kinda stuck right now. My next try is to just select the online folder and click, "Download"...or maybe that's just the way to do it now??? 

1 Reply 1

Hannah
Dropbox Staff

Hey @jtad, thanks for bringing this to our attention.

 

To access the live chat option, you'll need to have a paid individual subscription or to be an admin of a Dropbox Business team.

 

The rest of your support options are available here.

 

As for the issue you're having, can you first hover your mouse over the Dropbox icon in your system tray/menu bar to see the sync status and version of the Dropbox app?

 

If it's "up to date", can you quit the app and re-open it, to try to sync your folders through selective sync again, and see if that helps?

 

If you haven't already, please restart your computer as well.

 

Let me know what you find and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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