cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Organizing your research is important to easily review and share it. Learn how Kim uses Dropbox to gather and organize her research right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

Re: Why can I no longer access Online Only files without first having to manually switch them to ...

Why can I no longer access Online Only files without first having to manually switch them to local?

Scortch
New member | Level 2

My Online Only files on my Mac used to be automatically activated when double-clicked or accessed through an app (either as an "Open File" or placed in something like Indesign or even just uploaded to a Facebook post, Beginning about last week, they now require me to actively go to the Finder window, right-click to change them to "Local" and then make use of them. this has crippled my workflow, making Dropbox almost useless as anything other than bulk storage.

 

Is there a new setting or something I am missing? This corresponds with them now showing as "Zero bytes" in my finder.

2 Replies 2

Re: Why can I no longer access Online Only files without first having to manually switch them to ...

Hannah
Dropboxer
Hey @Scortch, thanks for letting us know about this.

Has anything changed on your computer recently? Or perhaps a change in your internet speed?

Can you also quit the Dropbox app from the Dropbox icon in your menu bar and then relaunch it, to see if there's a difference?

Keep me posted.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Why can I no longer access Online Only files without first having to manually switch them to ...

Anne-Marie a.
Explorer | Level 3

I am having the same problem! A couple weeks ago I got an alert from Dropbox that you were aware of the issue (it might be Mac only) and were working on a fix. Now I can't find any info on that. Please help!

Need more support?