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Why do my files have a grey X on the desktop app?

Why do my files have a grey X on the desktop app?

Deb1713
Explorer | Level 3
Go to solution

On my computer files all of my dropbox pictures are just blue with a X in left corner, how do get my pictures back?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution
Hi @Deb1713, thanks for posting on the Community!

It seems that you're experiencing the issue at the bottom of  this article on your device.

Keep in mind that this isn't a Dropbox related icon, and it's most likely linked to a third-party app.

Do you have any other cloud providers running on your machine?

This will help me to assist further!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Megan
Dropbox Staff
Go to solution
Hi @Deb1713, thanks for posting on the Community!

It seems that you're experiencing the issue at the bottom of  this article on your device.

Keep in mind that this isn't a Dropbox related icon, and it's most likely linked to a third-party app.

Do you have any other cloud providers running on your machine?

This will help me to assist further!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Deb1713
Explorer | Level 3
Go to solution

when you say third party? Should not be

Jay
Dropbox Staff
Go to solution
Hi @Deb1713, are you using Smart Sync on your device? Could you try marking the files as local to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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