Why won't Dropbox.com load?

[DavidHeim]

I can't get the Dropbox homepage to load, so that I can share files and folders. I reinstalled javascript and I reinstalled Dropbox. No luck. And i can't even contact Tech support--that screen is always blank.

I'm running Mac OS X 10.11. What do I have to do to get Dropbox to behave? Some real-time support would be most welcome.

[Mark · Accepted solution]

Tried a different browser?
Incognito mode?

Real time support is available to Business customers - www.dropbox.com/business

[DavidHeim]

Not helpful, Mark. Dropbox used to work just fine with Firefox. I see no reason to change browsers. Let me repeat: What do I have to do to get Dropbox to load? I've also tried unlinking and relinking, as described on the help page. No luck. Still no loading.

Again, some real-time help would be most welcome.

[Mark]

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@DavidHeim wrote:

Not helpful, Mark. Dropbox used to work just fine with Firefox. I see no reason to change browsers.

It is helpful but if you wont let us help thats your problem. Firefox could be corrupt.

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@DavidHeim wrote:

What do I have to do to get Dropbox to load? I've also tried unlinking and relinking, as described on the help page.

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Accept the help offered when given it. 

Unlinking and relinking will do nothing - because thats software on your machine. It isnt the WEB BROWSER you use using (i.e. firefox).

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@DavidHeim wrote:

Again, some real-time help would be most welcome.

Now, as I said if you want real time help then I suggest paying for it, but, as you've been so dismissive of my help I'm going to bow out of here and hope somebody else comes along - baring in mind we are not employees, we are volunteers trying to help. Volunteers who quite often know how to help resolve things.

[DavidHeim]

My apologies for sounding ungrateful. It never occurred to me that Firefox might be the culprit, since it works perfectly on every other site I ever visit. However, refreshing Firefox seems to have made the problem disappear.

Thanks.

[Rich]

For future reference...

First step when there's a problem with a website (any website) is try a different browser. This is a test to determine if it's a site problem or a browser problem. If the issue only happens in one browser, then the next step is to clear the cache/browsing history within that browser.

Assuming there's isn't a problem with the site's server, those two steps will usually solve 95% of the problems you're having with a website.

The old "When in doubt, reboot." adage for computers holds true for browsers as well. When in doubt, clear the cache.

[Jane]

Hey Djhoogdorp, 

Welcome on the Dropbox Community, can you tell us more about the issue you're experiencing, so that we go through a couple of troubleshooting steps together?

Thanks in advance! 

Warm regards, 

JaneA