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'You don't have access' for a shared link

'You don't have access' for a shared link

pfredrickson
New member | Level 2

A link was shared to my business Dropbox account. When clicking the link I'm taken to a "You don't have access page", where it says I'm signed in on my personal account.

Both the web browser and the desktop application show I am signed in to my business account.

How do I fix this?

 

3 Replies 3

Jay
Dropbox Staff

Hi @pfredrickson, thanks for bringing this to our attention.

 

Could you clarify where you see that you were signed into your personal account for the shared link, while at the same time being signed into your Dropbox Business account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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pfredrickson
New member | Level 2

screenshots from: 1) support website, 2) desktop app, 3) website

Screenshot 2023-05-24 at 9.42.34 AM.png

Screenshot 2023-05-24 at 11.00.53 AM.png

Screenshot 2023-05-24 at 11.03.13 AM.png

 

Jay
Dropbox Staff

Could you try signing out of your personal account on the site, then sign into the work account, and then click the link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    pfredrickson New member | Level 2
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