ghosting of files

[GCPGLD]

I have removed all dropbox folders from my computer and deleted them from dropbox and started again. The people I was sharing an excel file with were getting multiple copies of the same so a multitude of different spreadsheets were occurring. They still see mirror images, how can I resolve this 

[Nancy]

Thanks for posting on our Community, @GCPGLD!

Can you please describe to me the exact steps that you took in order to delete these folders from your Dropbox account? 

Were you the owner of the Excel file that you mention? 

Keep me updated.

[GCPGLD]

Hi Nancy I share an excel file with a dozen others. What was happening is multi versions of the same file.folder were appearing leading to various editions of the same file. As the owner I took the steps to delete all the drop box files on my computer using the delete option on the file (I have Mac) and started again. However the others are still seeing copies of old files and in one case a mirror of the new one?

[Jay]

Hi @GCPGLD, has your Dropbox desktop application synced the deletion of those files?

Are you able to see the duplicates on the site? What about if you delete the files from there.

[GCPGLD]

Yes Ive deted the files, initially on my dropbox they were not there, but they keep appearing on mine and others? 

[Hannah]

Hey @GCPGLD, if you locate one of those files and check its version history, does it show you which device they are getting added from?

And what about your events page? Does it report this behavior as well?