Re: missing files in shared folders on my computer

jerem85 · ‎11-25-2022

Hi everybody,

I recently shared a folder with 1 file and 2 sub folders with 1 file each. I can read all files in dropbox.com, but I can only read the first step file in the dropbox app above windows computer. That's mean that I cannot read the 2 sub folders files. Can you give me an hand?

Mark · ‎11-25-2022

Hi @jerem85

Is Dropbox running on the machine? If so what happens if you mouse over its icon on the status bar?

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jerem85 · ‎11-27-2022

I Mark,

Of course, Dropbox is running on the computer. I can see the files which is not on a folder with no problem, but I can't see others files which are placed in sub folders.... Maybe the problem is from the antivirus? Or the files permissions?

Mark · ‎11-27-2022

You've not answered the questions though @jerem85 - we cannot help if you dont do that.

Dropbox could actually not be running as the folders would still be on your device even if it wasnt.

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Voelmo03 · ‎12-02-2022

Hi @all,

I really hope you can help me out, since this Chatboot is good for nothing 🙂

I have rarely used my Dropbox over the past few months, but had many important documents (and also many not so important ones, but it would be a real hassle to collect them again) stored on it. Some days ago I thought I want to use Dropbox more frequently and realized that 99% of the documents are gone. They are also not shown in the deleted section - what could possibly has happened here?

Thanks a lot and best regards,

Moritz

Mark · ‎12-02-2022

Hi @Voelmo03

Oh dear 😞

Dropbox can only replicate what it is told to do, so, somewhere something has deleted these.

What does www.dropbox.com/events show?

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rustymountain · ‎12-02-2022

Hi,

Just tried to login. Got message saying I needed to change my password. I did and logged in. All my files are gone

Mark · ‎12-02-2022

Again though, what does www.dropbox.com/events show?

We cannot help if you dont answer the questions 😞

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rustymountain · ‎12-02-2022

Events says "You have no activity yet"

Voelmo03 · ‎12-02-2022

Hi guys, thanks so much for the answers. The events show that I have uploaded all these documents and that they have been deleted. I have never deleted, only signed in maybe four times in the last six months. Really don’t know what happened here!?