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missing/reset version history

missing/reset version history

ALStigall
New member | Level 2

I have a file that I've been working on for days on my desktop that auto syncs with Dropbox.  When I opened the file today, the text was a version from 4 days ago, not the recent version ---pages and pages of text were gone.

 

I went into version history, but every recent version from the lsat week was the same file.  None of the past few days were the actual file from that time.

 

Is there a way to recover the actual files from the evening of Nov. 29th?  Can support staff help with this?  

 

 

1 Reply 1

Mark
Super User II

Hi @ALStigall 

 

Unfortunately if the system is showing history but they are all the same then that is what has sync'd to Dropbox and so support cannot help - everything you can see is what they can also see 

 

If you are on a computer have you looked to see if the file is saving to the right directory? It could be somewhere else by mistake and so you arent seeing the file youve actually worked on


 


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