"Only I can access" -- I can't seem to change this despite reading up on it?

[es92]

I don't quite understand how to resolve this on my own.

I've uploaded files from portfolio of mine with the intention of sharing them for an admission's requirement to a secondary school program.

I received an email from their team stating that they didn't have access to the files. It's the first time I've used dropbox but I don't remember ever selecting any option that would prevent them from seeing these files with the link I provided them. I've looked around for answers and I've ensured that anyone with the link can view the files, and I've looked through any and all menus for "settings" or "options" to turn off/on that would make it so that they can be viewed. There isn't anything that I can find-- either in the app or the browser version-- that would have locked anyone out.

And still it says that only I have access. I don't have a lot of time to spare trying to figure this out-- and has become unbearably frustrating as really it should be intuitive knowledge in how to solve these problems, and is making me regret not having just used google drive.

How do I fix this?

[Jay]

Hi @es92, thanks for bringing this to our attention.

Just for clarification, have you followed all these steps to create a shared link for them to access the files you've shared?

This will help me to assist further!

[es92]

Yes, I have. I don't recall ever making anything restricted either when creating the folder originally.

Is this even something that can be changed after-the-fact?

[Jay]

What is the exact error message they get when you send the shared link to them?

You can determine this yourself by opening the shared link in an incognito/private browsing window when you're not logged into your account.

[es92 · Accepted solution]

They only said that the drive was locked and needed me to provide them access.

I am able to open the link fine on my end in an incognito browser.

EDIT: I was able to solve the problem. I set everything to allow whoever to view it to edit the files. I know that's probably not the right fix for other issues but it worked for my purposes for this particular issue.

Thank you for your help!