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Re: "Public links have been temporarily suspended for generating excessive traffic." Pleas

"Public links have been temporarily suspended for generating excessive traffic." Please help!

LB15
Explorer | Level 3

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspended for generating excessive traffic." 

 

I have purchased the top DB plan and STILL no one can access my links! Did I just waste money on this subscription plan? I have included the messages I have received below. This concerns my livelihood so any help would be very much appreciated. 

 

Screenshot_18.jpgScreenshot_17.jpg

 

 

17 Replies 17

LB15
Explorer | Level 3

please do

Megan
Dropbox Staff

Hey @LB15, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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LB15
Explorer | Level 3

You sent me an email marking it as resolved. The problem still exists. It is not resolved. 

Megan
Dropbox Staff

Hi @LB15, as mentioned there, it seems that you already have an escalated ticket, that you're working there with another agent. 

 

I closed our ticket, since it might be confusing to have multiple active tickets, but your original one is still being worked on.

 

I hope this helps! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Rouben Freeman
Explorer | Level 4

I have just had this come up for the very first time. I share important files regularly and don't want to get blocked just when I need it most. How do we track our Public links to avoid "excessive traffic"? If I can see the numbers I might be better able to avoid this sorry situation.

Nancy
Dropbox Staff

Hey @Rouben Freeman. Your bandwidth limits depend on your current plan. You can see more info about this here.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Rouben Freeman
Explorer | Level 4

Thanks Nancy, what I mean is how can I see a live count of how much I have and when the count will reset. That would let me better prioritise what I share.

Nancy
Dropbox Staff

I’m afraid that, at the moment, it’s not possible to see this info on your account. I can most definitely share your feedback though with our team and forward your comments to them.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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