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sync error

sync error

Ronald-1956
Explorer | Level 3

I keep getting the sync error and I don't know how to fix it.

 

Screenshot 2023-01-28 102527.png

3 Replies 3

Mark
Super User II

Have you looked to see how long the file / folder path is? It needs to be less than about 250 characters or it fails - due to Windows restrictions. 

 

A simple way of testing that is to move it to the top level of Dropbox and see if it syncs. If it does try renaming the directories its in and it should work 🙂


 


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Ronald-1956
Explorer | Level 3

When I click on the Go to File button, it takes me to a directory that I am not trying to sync.

Nancy
Dropbox Staff

Hi @Ronald-1956, sorry for jumping in. 

 

Did you try Mark’s suggestion, by any chance? Are you having the same issue if you move these files within the root Dropbox folder in your File Explorer?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Ronald-1956 Explorer | Level 3
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    Mark Super User II
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