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syncing issue with windows 11

syncing issue with windows 11

subodh
Explorer | Level 3

while i uploaded any folder on dropbox then at that time all files of that folder are synced. but then after if any changes made in that folder like created new file then it is not syncing across. 

But while doing same process on windows 10 computer then it is working fine

please help me out. thanks in advance....

Thanks

Subodh

subodh.sha

13 Replies 13

Jay
Dropbox Staff

Hi @subodh, thanks for bringing this to our attention.

 

Did you upload the files and folders directly to the Dropbox site originally?

 

How are you making changes in that folder?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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subodh
Explorer | Level 3

first i upload folder on drop box from web.

then after i am changing or creating files on original folder. these chenages are not syncing.

Jay
Dropbox Staff

Thanks for the info. Are you able to see any syncing icons on the files in the Dropbox folder on your computer?

 

Is the Dropbox desktop application installed and running? Can you see the icon in the system tray? What is the current status of the app at the bottom when you click the icon once?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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subodh
Explorer | Level 3

Are you able to see any syncing icons on the files in the Dropbox folder on your computer? --- No

 

Is the Dropbox desktop application installed and running? --- Yes Installed and running

 

Can you see the icon in the system tray? What is the current status of the app at the bottom when you click the icon once?--- Up to date

Jay
Dropbox Staff

Are you certain you're viewing the official Dropbox folder and now a shortcut to the folder? Could you confirm the location of the folder and try to add a new test file there?

 

A screenshot showing us what you're seeing in Explorer, while hiding any personal file names, would help greatly.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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subodh
Explorer | Level 3

error.jpgimage.png

 

 

Jay
Dropbox Staff

I can see sync icons on one of the images. Where is the location of the folder on the left? Is that when you click the Dropbox folder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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subodh
Explorer | Level 3

that forder is on my desktop

 

Jay
Dropbox Staff

So, if the folder is on your desktop, then it wouldn't be in the Dropbox folder, unless you've enabled the Dropbox Backup feature.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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