windows didn't work upload

[marina robi85]

Hello, can someone help me to understand why the app on the desktop didn't sincronise anymore the new added files?

If I log in in Dropbox online via Google chrome everything is updated, instead in windows app no...

I just used Dropbox Basic --> 712,14 MB di 5,75 GB

At today I have to delete the app and work online, but it's more complicated than the app.

Thank you

[Nancy]

Welcome aboard the forum, @marina robi85!
 

Just to clarify, have you already removed the Dropbox app from your computer? If not yet, can you please check and let me know its current syncing status? 

Also, I'd like you to visit www.dropbox.com and make sure that none of the files/folders that can't sync to the app have any of these characters in their filenames.

Let me know when you've got updates.

[marina robi85]

Hello, yes I have already delete the app and installed again, same problem.

About the Characters no one mentioned are in my name files..

[Nancy]

Thanks for giving that a go!

If you check the bottom part of your screen, when your clock settings are showing, can you see a small Dropbox icon? If yes, I’d like you to hover over it and let me know what’s its syncing status and app version. 

Also, if you open your local Dropbox folder and add a small file there, do you see it on www.dropbox.com?

[marina robi85]

I have disinstalled the app, but now it ask me to pay the download... Why?

I am not able to see if it's work until I don't have downloaded the app on windows

[marina robi85]

In any case I don't see in the bottom part the dropbox icon.

Also is not updated like the one online, there are missing documents.

[Nancy]

In order to sync your files between the Dropbox website and your computer, you’ll need to install the desktop app once again. 

Can you please click here to install it and let me know if you see the Dropbox icon in your system tray after that? You may need to click on the small arrow in your system tray instead to see it.

[marina robi85]

I have already installed again, but didn't have the files updated.

But I don't have the icon in the bar.... see below image

[Rich]

---

@marina robi85 wrote:

I have already installed again, but didn't have the files updated.

But I don't have the icon in the bar.... see below image

---

You screenshot shows that you've downloaded the installer, but have you actually run it and gone through the installation process? If so, click the up arrow near your clock ( ^ ) to show hidden icons and see if the Dropbox icon is visible there.

[marina robi85]

I think is asking me to pay the upgrade, but I have a lot of space unused, so I still don't understand.

It's sycro 2 docs really small and it takes hours?