20 years of photos just gone!

[Ayala L.]

Hello there,

I am fricking out!

I just went to visit my photos folder on my dropbox and was shocked to see that all the years from 2000 up to 2019 are just gone from my dropbox.

I did not delete them... these are all my life memories with my kids from birth! I am devastated

I contacted support and the guy said there is nothing he can do, wouldn't put me through to the manager nor escalate the case 

Any idea of what I can do now? (beside crying😭)

thanks in advance!

[Megan]

Hi @Ayala L., I am sorry to hear about that!

Do you have a ticket number reference from your communication with our Support? 

I'm assuming you went through all the basic troubleshooting such as checking your deleted files page, and events' page with them, right? 

Keep me posted!

[BilllVienna]

Hi me too

That's  20 years of important work documents that I've been lost. And the subscriptions I have paid over the years are significant what do I get a chat bot which one when I do speak to an agent, although they try they cannot get my files back. I feel I am being blackmailed into taking a better service. I will take this as far as possible. Please anybody they can give me advice how to deal with dropbox please contact me thank you goodbye. Bill

[Megan]

Hi @BilllVienna, I can see that from a previous communication we had under this thread, that you stated that you were able to locate your files, under a different Dropbox email address. 

Isn't that the case?