Showing results for 
Show  only  | Search instead for 
Did you mean: 
Want to learn about updates that we've made to the Search experience on the Android and iOS apps?Well, you can learn from Luke on the Mobile App team right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reply and help

20 years of photos just gone!

20 years of photos just gone!

Ayala L.
New member | Level 2

Hello there,

I am fricking out!

I just went to visit my photos folder on my dropbox and was shocked to see that all the years from 2000 up to 2019 are just gone from my dropbox.

I did not delete them... these are all my life memories with my kids from birth! I am devastated

I contacted support and the guy said there is nothing he can do, wouldn't put me through to the manager nor escalate the case 

Any idea of what I can do now? (beside crying😭)


thanks in advance!


1 Reply 1

Re: 20 years of photos just gone!


Hi @Ayala L., I am sorry to hear about that!


Do you have a ticket number reference from your communication with our Support? 


I'm assuming you went through all the basic troubleshooting such as checking your deleted files page, and events' page with them, right? 


Keep me posted!

Community Moderator @ Dropbox

Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Who's talking

Top contributors to this post

  • User avatar
    Megan Dropboxer
What do Dropbox user levels mean?
Need more support?